Sears

 I worked at Sears part time for 9 years. I witnessed the decline from the world’s largest retailer to basically bankrupt. How? Why? Arrogance and failure to adjust and adapt to modern times. You covered it in this video… innovation, using the catalogue to reach out to the entire nation. They owned mail order. But… but they completely failed to grasp the power and reach of the internet. If they had simply put their catalogue on line then they, Sears, would have been Amazon. Sears thought they owned the customer. They thought the customer would jump through hoops to buy at Sears. They were Wrong! Lowe’s moved in and had appliances ready to go in the store. Walmart came in and piled up products at believable every day low prices. Sears became an imitator not an innovator. Sears was steeped in arrogance. Salesman wore suites and ties but people don’t need salesmen, all they need is a shopping cart. All they needed was an online catalog. They owned retail and they blew it!

Boyd Chevrolet - Google review

 All of my experience with Boyd Chevrolet has been excellent both in sales and service. Cameron was very helpful in service keeping me posted and updated on progress with my car being fixed and Mark Brown has been extremely helpful in figuring out how to buy a new car. Boyd has been in business for like 100 years and their experience shows in there, professional manners and product knowledge I would highly recommend Boyd Chevrolet.

Smoke and mirrors… I leased my new car on 7/16/25. We arrived at a down payment and monthly payment and I rushed to the bank before it closed and returned with a check made out to Boyd. In the closing room I was told that my lease included a free service that I would have to bring the car back in to get. I questioned “free” and was told repeatedly, yes it’s free. On Aug 5 I called GM Financial because my previous car was showing paid in full but the new car was not listed. I checked back with Mark at Boyd and there was a part of the lease that needed to be recalculated and signed. No problem, I’ll come over. During this process I mentioned the Free coating that I could have applied and talked about making an appointment. During that conversation I questioned Free again and was told no, it’s on your pink sheet itemized at 2548. I checked this pink sheet, separate from the lease contract, and yes there it was. I questioned this with Todd and he explained that he had changed the money factor to accommodate the Cilajet coating so my payment would remain the same as originally quoted. Subsequently I’ve made the appointment to get the coating applied today. Basically I don’t know if I’m being scammed or getting a great deal. I would have much preferred to be offered the additional package at $2548 (not Free) up front and given the opportunity to discuss whether or not I wanted it and how it would or would not impact my actual cost. As I stated in the first part of this review, everyone from sales to service, Eric and Stephanie have been helpful and polite. The car, Equinox EV RS is a great car as was the Bolt. I’ve switched from decades of leasing Hondas to being a Chevy Guy. The friendly, no high pressure sales atmosphere relaxed my guard, I just hope I didn’t fall asleep at the wheel and I really hope I can stay with Boyd as my trusted local dealer.